Online travel agencies (OTAs) are travel marketplaces that enable consumers to browse and book flights, hotels, holiday packages and other travel arrangements. It is important to note that travel booking sites are often intermediaries between the customer and a travel service provider such as airlines and hotels.
The main advantage of using an online travel agent is you can browse and compare travel packages at the comfort of your home. It also provides a better review system for vacationers to choose the right package. Moreover, they are able to provide more travel plans and may have tie-ups across the world, providing a better overall experience over making individual bookings.
Planning a vacation could be a daunting task as you generally have little information about the place you are visiting, and this is why travel companies help you get the best experience. But the flight, hotel and travel booking space is not bereft of scammer and fraudsters.
In the UK alone, travellers lost £7 million ($9 million) pounds in 2017, as per UK’s Action Fraud. The same year, a hotel association in the US said people were defrauded of $5.2 billion in fake hotel bookings.
Apart from the general risks of online marketplaces, these are the things that could go wrong when you make travel plans online:
The internet is so vast, that it is nearly impossible to know what is real and what is fake. However, we have done the research for you on how to recognize an online scam. But you may still encounter sophisticated fraudsters who wish to steal your hard-earned money.
We have compiled a list of online travel agencies which implement consumer safety protocols and have robust customer service. They often also provide consumer guarantees if a travel booking goes wrong.
Please note that while the following companies have a global presence, they may not provide service in every country.
Online Travel Agencies |
Booking.com |
Expedia |
Hotels.com |
Agoda |
Priceline |
HRS |
AirBnB |
TripAdvisor |
Trip.com |
Travelocity |
HostelWorld |
Skyscanner |
LateRooms |